SearchWell

Privacy Policy for SearchWell

Effective Date: July 20, 2025

1. Introduction

Welcome to SearchWell ("we," "us," or "our"). SearchWell is a service provided by SearchWell Labs LLC. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our intelligent digital asset search engine at searchwell.io (the "Service").

Please read this Privacy Policy carefully. If you do not agree with the terms of this policy, please do not access or use our Service.

2. Information We Collect

2.1 Account Information

  • Email Address: Required for account creation and authentication
  • Password: Securely stored and encrypted for account access
  • Workspace/Company Name: When you create your workspace

2.2 User-Generated Content

  • Digital Assets: Images, videos, and text files you upload to our platform
  • File Metadata: File names, sizes, types, and processing information
  • Search Queries: Text and image searches you perform
  • Usage Data: How you interact with our search and upload features

2.3 Technical Information

  • Device Information: Browser type, operating system, screen resolution
  • Usage Analytics: Page views, search patterns, and feature usage (via Vercel Analytics)
  • Performance Data: Load times, error logs, and system performance metrics
  • IP Address: For security and abuse prevention

2.4 Authentication Data

  • Session Information: Login status and authentication tokens
  • Account Activity: Sign-in attempts, password resets, and account changes

3. How We Use Your Information

3.1 Service Provision

  • Provide and maintain our digital asset search platform
  • Process and index your uploaded files for search functionality
  • Generate AI embeddings and vector representations of your content
  • Enable real-time search across your digital assets
  • Manage your workspace and company settings

3.2 Account Management

  • Authenticate your identity and maintain account security
  • Send important service notifications and updates
  • Handle password reset requests and account recovery
  • Manage workspace creation and company associations

3.3 Analytics and Improvement

  • Analyze usage patterns to improve our service
  • Monitor system performance and identify issues
  • Track feature adoption and user engagement
  • Optimize search algorithms and processing efficiency

3.4 Security and Compliance

  • Detect and prevent fraud, abuse, and security threats
  • Enforce our terms of service and acceptable use policies
  • Comply with legal obligations and regulatory requirements
  • Maintain data integrity and system reliability

4. Third-Party Services and Data Sharing

4.1 Service Providers

We use the following third-party services to operate our platform:

  • Supabase: Database hosting, authentication, and file storage
  • Pinecone: Vector database for AI-powered search functionality
  • Google Cloud/Vertex AI: AI/ML processing and embedding generation
  • Vercel: Website hosting and analytics
  • Render: Background job processing and web services

4.2 Data Processing

These providers process your data only as necessary to provide our services. They are bound by their own privacy policies and data protection commitments.

4.3 No Sale of Personal Data

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Security and Storage

5.1 Security Measures

  • Encryption: All data is encrypted in transit and at rest
  • Authentication: Multi-factor authentication and secure session management
  • Access Controls: Row-level security policies and role-based permissions
  • Regular Audits: Security reviews and vulnerability assessments

5.2 Data Retention

  • Account Data: Retained while your account is active
  • Uploaded Files: Stored until you delete them or close your account
  • Search Data: Retained for service improvement and analytics
  • Logs: Retained for security and debugging purposes

5.3 Data Deletion

You may request deletion of your account and associated data by contacting us. We will process deletion requests within 30 days.

6. Your Rights and Choices

6.1 Access and Control

  • View Your Data: Access your profile information and uploaded assets
  • Update Information: Modify your account details and workspace settings
  • Delete Content: Remove individual files or your entire account
  • Export Data: Request a copy of your data in a portable format

6.2 Communication Preferences

  • Service Notifications: Required for account security and service updates
  • Marketing Communications: Optional promotional emails (you can opt out)
  • Analytics: You can disable analytics tracking in your browser settings

6.3 Account Management

  • Password Changes: Update your password at any time
  • Workspace Settings: Modify company information and processing limits
  • Storage Management: Monitor and manage your storage usage

7. Cookies and Tracking Technologies

7.1 Essential Cookies

  • Authentication: Session management and login status
  • Security: CSRF protection and security tokens
  • Functionality: User preferences and workspace settings

7.2 Analytics Cookies

  • Vercel Analytics: Usage tracking and performance monitoring
  • Performance: Load time and error tracking
  • Feature Usage: Search patterns and feature adoption

7.3 Cookie Management

You can control cookie settings through your browser preferences. Disabling certain cookies may affect service functionality.

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Updating the "Effective Date" at the top of this policy

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

SearchWell Labs LLC
Email: jameson@searchwell.io
Website: searchwell.io

12. Legal Basis for Processing (EU Users)

If you are located in the European Union, our legal basis for processing your personal data includes:

  • Contract Performance: Providing our services under our terms of service
  • Legitimate Interest: Service improvement, security, and fraud prevention
  • Consent: Where explicitly provided for optional features
  • Legal Obligation: Compliance with applicable laws and regulations